We Work Directly With Your Insurance Company Stress-Free Repairs.
Been in an accident or need a covered repair? We coordinate directly with your insurance adjuster to get your vehicle repaired quickly and correctly. Serving Dallas drivers since 1995.
Serving Dallas and the DFW Metroplex
Our Approach
Dealing With Insurance Shouldn't Add to Your Stress
An accident or unexpected mechanical failure is already stressful enough. Navigating an insurance claim on top of it shouldn't make things worse. At ESS Fleet Service we work directly with your insurance company and adjuster to handle the documentation, repair scope, and authorization process. We advocate for a complete and proper repair so you get your vehicle back in the condition it should be in — not just patched up to satisfy a minimum payout.
Immediate Steps
What to Do Immediately After an Accident
Make sure everyone is safe and call 911 if there are any injuries.
Move your vehicle out of traffic if it is safe to do so.
Exchange insurance information with the other driver.
Document the scene with photos of all vehicles and damage.
File a police report if required.
Contact your insurance company to open a claim.
Call ESS Fleet Service — we will take it from there.
The Process
How Insurance Claim Repairs Work at ESS
Step 1
Bring Your Vehicle In
Let us know you have an insurance claim when you arrive. Have your claim number and insurance company name ready if possible.
Step 2
We Inspect and Document the Damage
We perform a thorough inspection and create a detailed damage report. We document everything your insurance adjuster needs to properly assess the repair scope.
Step 3
We Coordinate With Your Adjuster
We communicate directly with your insurance adjuster. We walk through our findings, justify the repair scope, and work to ensure the approved repairs cover everything your vehicle actually needs.
Step 4
Repairs Are Completed
Once the claim is approved and authorized we complete all repairs using quality parts. We keep you updated throughout so there are no surprises.
Step 5
You Drive Away Confident
Your vehicle is returned fully repaired with complete documentation on file.
What We Do For You
What ESS Takes Off Your Plate
You make one call. We handle the rest.
Timeline and Transportation
What to Expect on Timeline and Transportation
Repair Timeline
Repair time depends on the extent of damage and parts availability. Minor repairs may be completed same day or within 1-2 days. More extensive repairs can take longer. We will give you a realistic timeline estimate upfront and keep you informed if anything changes.
Rental Car
If your policy includes rental coverage your insurance company will arrange that directly with you. Let us know if you need a recommendation for a rental location near our shop.
Accepted Carriers
Insurance Companies We Work With
Have a provider not listed? Call us — we work with virtually all insurance companies.
Common Questions
Frequently Asked Questions
No. You have the right to choose your own repair facility in Texas. Your insurance company may suggest a preferred shop but you are not required to use it. You can bring your vehicle to ESS Fleet Service and we will work directly with your insurance company.
This happens. We will document and justify the complete repair scope and communicate directly with your adjuster to negotiate a proper settlement. We advocate for a thorough repair — not the minimum the insurance company wants to pay.
That depends on your policy and insurance company. We recommend speaking with your insurance agent about how a claim may affect your rates before deciding whether to file.
We contact your insurance company immediately to document and get authorization for any additional damage discovered. We never proceed with unapproved work without your knowledge.
Yes. We can inspect and document the damage first so you have a clear picture of what repairs are needed before you decide whether to file a claim.
Yes. Whether you are the at-fault driver going through your own insurance or the non-fault driver going through the other party's insurance we can handle the repair.
You pay your deductible directly to us when you pick up your vehicle. Your insurance company pays the remaining covered amount directly to our shop.
If your insurance company determines the repair cost exceeds the vehicle's value they may declare it a total loss. We will provide all documentation needed for your claim and advise you on next steps. We will not charge you for storage during the evaluation period.
Just Filed a Claim or Been in an Accident?
Call us now and we will walk you through the next steps. We make the process as simple as possible so you can focus on getting back to normal.
4020 Main St, Dallas TX · Mon–Fri 7:30 AM – 6:00 PM