Privacy Policy

1. Business Identification

2. Information We Collect

2.1 Information You Voluntarily Provide

We collect personal information that you knowingly and voluntarily provide, including but not limited to:

• Full name
• Email address
• Phone number (including mobile numbers)
• Business name (if applicable)
• Vehicle information or service details
• Appointment, inspection, or repair requests
• Messages or notes submitted via forms or communication channels

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device characteristics
• Pages visited and interaction data
• Referring URLs
• Cookies and similar tracking technologies

This information is used strictly for analytics, security, and site functionality.

3. How We Use Information

We use collected information solely to:

• Respond to inquiries and service requests
• Schedule and manage appointments
• Provide vehicle service updates and notifications
• Deliver invoices, estimates, and confirmations
• Improve service quality and operational efficiency
• Comply with legal, regulatory, and audit requirements

We do not use personal information for unrelated or undisclosed purposes.

5. Email Communications

If you provide an email address, we may send:

• Appointment confirmations
• Service or billing communications
• Operational or informational updates

You may unsubscribe from non-essential emails at any time using the unsubscribe link provided.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Monitor website performance
• Improve usability and security
• Analyze aggregated traffic trends

You may disable cookies in your browser settings, though certain site features may not function properly.

7. Information Sharing & Disclosure

We may share personal information only with:

• Service providers assisting in business operations
• Payment processors and scheduling platforms
• Communication platforms used for SMS and email delivery
• Government or legal authorities when required by law

All third-party vendors are contractually obligated to protect personal data and use it only for authorized purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. While we take security seriously, no method of transmission or storage is completely secure.

9. Data Retention

Personal information is retained only as long as reasonably necessary to:

• Provide services
• Meet legal and regulatory obligations
• Maintain business records
• Resolve disputes or enforce agreements

10. Your Privacy Rights

Depending on applicable law, you may request:

• Access to your personal information
• Corrections to inaccurate data
• Deletion of personal data (subject to legal retention requirements)

Requests may be submitted using the contact information below.

11. Children's Privacy

ESS Fleet Service does not knowingly collect personal information from children under 13 years of age. If such data is identified, it will be promptly removed.

12. Third-Party Websites

Our website may contain links to external sites. ESS Fleet Service is not responsible for the privacy practices or content of third-party websites.

13. Policy Changes

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date.